AWE Customer Service
Our aim at AWE is to offer a good quality product at a competitive price with a technical backup based on many years experience of industrial instrumentation in very many varied industries.
We don't just ship boxes, all our AWE engineers are well trained have formal academic qualifications and have years of product experience both in our works and on customers' sites.
We carry a wide range of products in stock which can be shipped the same day subject to account status or by credit card payment.
We have our own in house machine shop where we manufacture many of our pH and redox electrode systems conductivity cells etc. This also allows us to manufacture special items to customers needs.
We have our own in house repair shop where we are able to carry out instrumentation repairs, servicing and calibration traceable to national standards.
Our mobile service engineers are able to visit your site and carry out on site commissioning, routine servicing and calibration traceable to national standards.
Should you require a service engineer to visit your site this can be arranged. There will be charge for the engineers travelling time and mileage or travelling expences to and from the site.
We will do our best to attend to your call quickly and efficiently but offer no guarantee of call out times. Please remember the cost of a call out to a distant site may exceed the cost of the equipment purchased.
Replacement items can be dispatched against an official written order subject to account status or by credit card payment.